TLDR Summary:
The Shopify Advantage vs. eBay
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Savings: Prices are ~20% lower by cutting out marketplace fees.
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Security: Shop Pay and SSL/TLS encryption keep your card data vaulted and invisible to us.
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Protection: You are backed by the FCBA/EFTA with a 60–120 day or longer dispute window—much longer than eBay’s 30 days.
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Authenticity: You are buying Direct-to-Brand from the people who actually pack the box.
Most people are correctly concerned with being as protected as much as possible when making purchases online. Why buy from an individual website like this (which runs on the Shopify platform) when you can buy from eBay with their "Money Back Guarantee"? It's also understandable that one may be wary of buying from a new website for the first time.
But buying directly here saves both of us money -- not having to pay the large commission allows us to offer prices that are typically about 20% lower than on our eBay store. And you as the customer can buy confidently from this site knowing you will get exactly what you think you're getting, as guaranteed by us and the following:
First, your purchases on this site are processed through brand name, extremely well-known, secure payment processors. Currently we offer several checkout options for customers, all of which protect you in the case of a dispute (for what it's worth, we've never had a customer with an issue we couldn't resolve satisfactorily). You can currently use your choice of Shop Pay, Google Pay, Apple Pay, PayPal or Venmo for purchases on this site.
Second, your data stays vaulted. Our payment processors use advanced SSL/TLS encryption and store your payment and shipping info on PCI-compliant servers - we never see or store your sensitive card details. On supported devices, you can also use biometric authentication (like Face ID or Touch ID) to further ensure your identity is verified.
Third, when you shop on an independent site like ours using a credit or debit card, you are protected by the FCBA (Fair Credit Billing Act) and/or the EFTA (Electronic Fund Transfer Act) -- most major credit and debit cards (like Visa, MasterCard, American Express, Discover, Apple Card, etc.) offer a $0 Fraud Liability Guarantee, meaning you are never responsible for unauthorized purchases. Additionally, they give you the customer Direct Dispute Power -- the card/bank allows you to dispute charges for undelivered or unacceptable goods directly and you typically receive a provisional credit back immediately without waiting for a marketplace agent to "judge" your case. While eBay's protection ends after 30 days, most cards give at least 60-120 days or even longer to flag an issue. If you happen to be using PayPal or Venmo instead of a credit/debit card, each of those platforms also offers their own dispute resolution process.
Fourth, you are buying Direct-to-Brand off our Shopify store - not from a username. Because we own the domain and store, you are 100% guaranteed to receive authentic products directly from our inventory, something a third-party marketplace can't always guarantee. When you buy here, you're buying from the same people that packed the box, not an anonymous reseller.
By moving to our Shopify home, we've cut out the middleman to give you better prices, but we've also doubled-down on security. With Shopify's encryption, delivery guarantees and the legal protection of your credit or debit card, you have more power and better privacy here than on any marketplace.
We understand you have a reason to be cautious when buying from new stores on the internet. Hopefully by sharing the information above, we have helped educate some folks about how you are protected when making a purchase not only here, but also on other Shopify websites.